Once Upon a Move Inc.

These Terms of Service (“Terms”) govern your use of the Once Upon a Move Inc. website and your interactions with our moving services, communications, estimates, scheduling systems, and related services.

By accessing our website, requesting an estimate, scheduling services, submitting information through our forms, or otherwise using our services, you agree to these Terms.

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AGREEMENT TO TERMS

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By accessing or using the Once Upon a Move Inc. website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

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DESCRIPTION OF SERVICES

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Once Upon a Move Inc. is a Chicago-based moving company providing moving and relocation services to individuals, families, and businesses.

Our services may include local moving, residential moving, long-distance moving, corporate relocation, packing services, labor-only moving, loading, unloading, and related moving assistance.

Specific services, availability, pricing, schedules, and other terms may vary depending on the requirements of each move and will be communicated as part of the estimate, booking, or service process.

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USER RESPONSIBILITIES

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When requesting an estimate, scheduling a move, submitting a website form, or otherwise using our services, you agree to provide accurate, current, and complete information.

You are responsible for providing accurate contact information, pickup and delivery information, moving dates, inventory details, access requirements, and other information reasonably necessary for us to prepare estimates and perform requested services.

You are also responsible for notifying us of material changes that could affect the scope, timing, accessibility, or cost of your move.

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ACCEPTABLE USE

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You agree not to misuse our website, forms, communication systems, or services.

You may not use our website or services to engage in unlawful, fraudulent, abusive, harmful, or deceptive activity; interfere with website functionality; attempt unauthorized access to our systems; submit intentionally false information; or use our communications systems for unauthorized purposes.

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ESTIMATES, PAYMENTS & BILLING

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Moving estimates are prepared based on the information available to Once Upon a Move Inc. at the time the estimate is provided.

Final pricing may depend on the agreed scope of work, services requested, inventory, access conditions, distance, labor requirements, additional services, and other factors disclosed during the booking or moving process.

Applicable payment requirements, deposits, balances, cancellation terms, and accepted payment methods may be communicated during the estimate and booking process.

Customers are responsible for charges they authorize in connection with services provided by Once Upon a Move Inc.

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COMMUNICATIONS

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Once Upon a Move Inc. uses GoHighLevel as a customer relationship management, automation, scheduling, and communications platform.

When you provide your contact information and appropriate consent, communications may be facilitated through GoHighLevel or related communications providers.

Depending on your relationship with us and the consent you provide, you may receive emails, telephone calls, SMS messages, appointment communications, estimate updates, scheduling information, service-related communications, and other customer support communications.

SMS communications are only sent where appropriate consent has been obtained.

Consent to receive SMS marketing communications is not a condition of purchasing goods or services.

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SMS MESSAGING TERMS

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When you opt in to receive SMS communications from Once Upon a Move Inc., you may receive messages related to moving estimates, quote requests, appointment confirmations, scheduling updates, moving reminders, service updates, customer support, follow ups, and other communications related to moving services you have requested or expressed interest in.

Opt Out

You can cancel the SMS service at any time. Just text “STOP” to (773) 494-3586. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency

You will receive messages periodically based on your inquiries, appointments, estimates, scheduled moving services, and related customer service needs. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy

If you have any questions regarding privacy, please read our Privacy Policy available on the Once Upon a Move Inc. website at onceuponamover.com/privacy-policy/.

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SMS CONSENT

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By providing your mobile number and affirmatively opting in through an applicable consent mechanism, you authorize Once Upon a Move Inc. to send SMS messages consistent with the consent you provided.

Consent to receive SMS messages is not a condition of purchase.

You may withdraw your SMS consent at any time by replying STOP.

SMS opt-in information and consent are handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

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INTELLECTUAL PROPERTY

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The content available through the Once Upon a Move Inc. website, including text, graphics, logos, branding, images, design elements, and other materials, is owned by or licensed to Once Upon a Move Inc. unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

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THIRD PARTY SERVICES

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Once Upon a Move Inc. may use third party technology and service providers to operate our website, manage customer relationships, process communications, schedule appointments, process payments, analyze website activity, and support our business operations.

GoHighLevel serves as a primary CRM and communications technology platform and may process contact information, form submissions, conversations, appointments, and automation workflow information on our behalf.

Use of third party technology providers does not authorize those providers to use SMS opt-in information or consent for their independent marketing or promotional purposes.

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DISCLAIMERS

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We make reasonable efforts to keep information on our website accurate and current. However, website content may occasionally contain errors, omissions, or outdated information.

Website information is provided for general informational purposes and does not replace the specific terms, estimates, agreements, or service details provided for an individual move.

To the extent permitted by applicable law, our website and online services are provided on an “as available” basis without warranties beyond those that cannot legally be excluded.

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LIMITATION OF LIABILITY

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To the fullest extent permitted by applicable law, Once Upon a Move Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of or inability to use our website or online communication systems.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Any liability associated with moving or transportation services may also be governed by applicable service agreements, estimates, bills of lading, transportation regulations, insurance provisions, valuation elections, or other documents applicable to a particular move.

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INDEMNIFICATION

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To the extent permitted by law, you agree to indemnify and hold harmless Once Upon a Move Inc. and its officers, employees, representatives, and service providers from claims, damages, liabilities, or expenses resulting from your unlawful misuse of our website or services, your violation of these Terms, or information you knowingly provide that is fraudulent or materially inaccurate.

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TERMINATION

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Once Upon a Move Inc. reserves the right to restrict or terminate access to our website or online services when reasonably necessary because of misuse, fraudulent activity, unlawful conduct, security concerns, or violations of these Terms.

Termination of website access does not eliminate obligations arising from services already requested, scheduled, or performed.

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GOVERNING LAW

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These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles, except where applicable federal law or transportation regulations control.

Any disputes relating to these Terms will be handled in accordance with applicable laws and any separate written agreement governing the moving services provided.

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CHANGES TO THESE TERMS

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Once Upon a Move Inc. may update these Terms periodically to reflect changes to our services, business practices, technology, communications programs, or applicable legal requirements.

Updated Terms will be published on our website with a revised Last Updated date.

Continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

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CONTACT INFORMATION

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If you have questions about these Terms of Service, our SMS messaging program, or our services, please contact:

Once Upon a Move Inc.

2050 N Nagle Ave
Chicago, IL 60707
United States

Email: [email protected]

Phone: (773) 494-3586

Website: onceuponamover.com

Last Updated: August 24, 2026